Candle Safety Instructions1. Trimming the WickAlways trim the wick to approximately 5mm before each burn. This prevents excessive smoke, soot, and uneven burning, which can affect the scent throw and candle performance.Use a wick trimmer or small sci

Candle Safety Instructions 1. Trimming the Wick Always trim the wick to approximately 5mm before each burn. This prevents excessive smoke, soot, and uneven burning, which can affect the scent throw and candle performance. Use a wick trimmer or small scissors to keep the wick at the appropriate length. A long wick can cause the flame to become too large, which increases the risk of soot and overheating the candle. 2. Burn for 1 to 3 Hours at a Time Burn your candle for 1 to 3 hours at a time. Don&apos;t burn it for longer than 3 hours in one session, as extended burning can cause the glass container to overheat, increasing the risk of cracks or breakage. After each session, allow the candle to cool and harden before relighting. On the first burn, let the wax melt right across the top to the edge of the glass. This helps maintain an even melt pool and prevents tunneling (where the wax burns only in the center). 3. Proper Candle Placement Always place your candle on a heat-resistant surface to avoid damaging the underlying furniture or surface. Keep the candle away from drafts, vents, fans, or air conditioners, as moving air can cause the flame to flicker unevenly, leading to uneven burning or soot formation. Never place the candle near flammable objects like curtains, books, or paper, and always keep it out of reach of children and pets. 4. Extinguishing the Flame Extinguish the candle using a candle snuffer or by gently blowing out the flame. Avoid using water to put out the flame, as this can cause the hot wax to splatter. To prevent smoking after extinguishing, ensure the wick is upright and centered before the wax cools. This prepares it for a cleaner relight next time. 5. General Safety Tips Never leave a burning candle unattended. Always extinguish the candle when leaving the room, and ensure it is completely out before leaving the house or going to bed. Ensure the wax pool is free of debris, such as matchsticks or wick trimmings, to avoid potential fire hazards. If the candle starts to burn unevenly, extinguish it and use a spoon to adjust the wax so that it melts more evenly on the next burn. 6. Candle Storage Store candles in a cool, dark place. Direct sunlight or heat can cause candles to soften or lose their fragrance over time. Make sure the lid is securely fastened (if applicable) to preserve the scent. 7. Handling Hot Candles Do not move a candle while it&#x2019;s lit or while the wax is still hot. Wait until the candle has cooled completely and the wax has hardened before relocating it. Be mindful of the glass container, as it can get extremely hot. Use caution when handling candles immediately after they&#x2019;ve been extinguished. 8. Disposing of a Candle Stop using the candle when about 1cm of wax remains at the bottom to avoid overheating the container, which may cause it to crack or shatter. Reuse or recycle the container according to local recycling guidelines once the candle has fully burned down and cooled. By following these safety instructions, you&#x2019;ll ensure a longer-lasting and safer burning experience with your candles.

How do I care for my candle?

Yes. Every kirri diffuser has a matching refill, and you save 20% on every delivery with the refill plan.

Yes. Every kirri diffuser has a matching refill, so you keep the diffuser and just top up the fragrance.<ul><li>Micro and Element: <a href="https://houseofkirri.com.au/collections/oil-15ml">15ml micro oil</a></li><li>Beacon and Pillar: <a href="https://houseofkirri.com.au/collections/aura-oil-100ml">100ml aura oil</a></li><li>Wood and car diffusers: <a href="https://houseofkirri.com.au/collections/traditional-diffuser-refills-100ml">100ml traditional refill</a></li><li>Reed diffusers: <a href="https://houseofkirri.com.au/collections/traditional-refills">500ml traditional refill</a></li></ul>Put any refill on the kirri refill plan for 20% off every delivery. Skip, pause or change it anytime, with no lock-in.

Can I refill my fragrance?

Eau de Parfum (EDP) contains a higher concentration of fragrance oils (typically 15-20%) compared to Eau de Toilette (EDT), which has a concentration of around 5-15%. EDPs tend to last longer on the skin, providing a more intense scent, while EDTs ar

What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

Step-by-step troubleshooting for your kirri diffuser, including app setup, power checks, fragrance pipe maintenance, and cleaning tips. Get your diffuser working properly again.

Sorry your diffuser isn&apos;t working as expected. The fastest way to get help is a short video.1. Send us a 10-second video<ul><li>What to film: the diffuser switched on, so we can see the lights and whether it&apos;s misting</li><li>Include: your model (Micro, Element, Beacon or Pillar) and order number</li><li>Send to: help@houseofkirri.com, or WhatsApp it to +61 480 558 787</li></ul>2. Check the app<ul><li>Latest app: <a href="https://houseofkirri.com.au/pages/app">download or update the kirri app</a></li><li>Old app: uninstall the old Scent Australia app, as having both can stop the diffuser syncing</li><li>Bluetooth: stay within 1 to 2 metres and allow Bluetooth for the kirri app</li></ul>3. Quick checks<ul><li>Power: use the kirri-supplied adaptor in a working outlet</li><li>Bottle: screw the oil in until it sits firmly, and check there&apos;s oil left</li><li>Cleaning: run kirri Nozzle Cleaning Solution through it for 5 to 10 minutes. <a href="https://houseofkirri.com.au/products/diffuser-nozzle-cleaning-solution">Get the cleaning solution</a></li><li>Paused? diffusers mist in short bursts with a 2-minute pause, so watch for a little over 2 minutes</li></ul>4. Still not working? Message us on WhatsApp on +61 480 558 787, or <a href="https://calendar.app.google/5kezjDptramWqRqz8">book a WhatsApp video call</a>. Calls are by appointment, Monday to Friday, 9am to 5pm Melbourne time.More help: <a href="https://houseofkirri.com.au/blogs/news/diffuser-not-working-no-mist">diffuser not misting? here&apos;s how to fix it</a>

My kirri diffuser isn’t working properly, what should I do?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Product Care & Usage

Using Your Diffuser

How do I place an order with kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with: what now?

Orders & Payments

How do I create, modify, or delete an account with kirri?

How do I reset my password?

How does the kirri refill plan work?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Is there a lock-in period on my subscription?

Why am I being charged shipping on my subscription?

Can I gift a refill subscription?

Does the refill plan extend my diffuser warranty?

Accounts & Subscriptions

Product Dimensions & Specifications

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customise the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock

Where do I reorder my wholesale stock?

I want to change my wholesale order

Orders & Logistics

Where do I sign up for wholesale?

How can I contact kirri for support or inquiries?

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Why are kirri Discovery Sample Packs sprays instead of diffuser oils?

What are scent discovery strips?

Do you sell gift cards?

Gifting & Samples

What are the different loyalty tiers?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about kirri's sale promotions?

Is FIRST50 still available? Our welcome offer is now FIRST40

Do my points expire, and what happens if I return an order or cancel kirri Plus?

How did the buy one get one free offer work?

Can I use a discount code during a sale?

I redeemed my points but can't find my reward code

Where can I see my points balance and points history?

Discounts & Loyalty

What is kirri Plus and what do I get?

How does my kirri Plus monthly credit work?

How do I manage, pause, or cancel kirri Plus?

Kirri Plus Membership

Orders & Account

Shipping costs and delivery times

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

International shipping and customs duties

Tracking and Delivery Issues

What are the cut-off dates for Christmas?

What is freight protection?

Do you ship to Iran? | آیا به ایران ارسال دارید؟

Shipping and Click & Collect

I have received my order but there is an issue

Diffuser warranty: what's covered and how to claim

Returns and refunds: policy and how to start

Returns, Refunds, and Warranty

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How much space do kirri diffusers and candles cover, and how long do they last?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

How long do oils last?

My scent sample is too strong

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do you use synthetic ingredients?

What is the difference between oil categories?

Where do your oils come from?

What ingredients are in your oils?

Does your fragrance contain PFAS?

What happened to the white and beige labels?

Why do some oils cost more than others?

Why does Coral cost more than other scents?

What scent does Ashley Furniture use?

What is Eau de Toilette (EDT)?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

What is Eau de Parfum (EDP)?

why does my fragrance look cloudy or a different colour?

Which oil fits my diffuser?

Can I add kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use kirri fragrance oils in an oil burner?

why your kirri scent might smell a little different

Why some kirri scents come in our signature bottle

using kirri oils and sprays safely

How do I know when my diffuser oil is empty?

Fragrance Oils

The scent of my room spray does not last

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My room spray nozzle is dripping instead of spraying. What should I do?

Fragrance Sprays

How long do the candles burn for?

Candles

Product Guides

Reed Diffusers & Electric Diffusers: How to Use Them Together

Do you test on animals?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

What is IFRA?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Safety

What are the suggested settings for the Element Diffuser?

How much space does the powered diffuser cover?

Can I mix kirri oils in my diffuser?

Can I leave my diffuser on all night?

Are kirri diffuser oils safe to use at home?

Is an Aroma Diffuser a humidifier?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can I use other brands of oil in my kirri diffuser?

How many drops of oil do I use?

What is the best kind of diffuser for home fragrance?

Can I download the kirri app overseas?

How close do you have to be to the diffuser for Bluetooth to work?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

How do I schedule the Smart Diffuser?

How do I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

How do I set up the Element Diffuser?

How do I clean and maintain my Element Diffuser?

My Element Diffuser is not turning on

I can't smell my Element Diffuser's fragrance

Powered Diffusers