My kirri diffuser isn’t working properly, what should I do?Updated 8 hours ago

Sorry your diffuser isn't working as expected. The fastest way to get help is a short video.

1. Send us a 10-second video

• What to film: the diffuser switched on, so we can see the lights and whether it's misting
• Include: your model (Micro, Element, Beacon or Pillar) and order number
• Send to: [email protected], or WhatsApp it to +61 480 558 787

2. Check the app

• Latest app: download or update the kirri app
• Old app: uninstall the old Scent Australia app, as having both can stop the diffuser syncing
• Bluetooth: stay within 1 to 2 metres and allow Bluetooth for the kirri app

3. Quick checks

• Power: use the kirri-supplied adaptor in a working outlet
• Bottle: screw the oil in until it sits firmly, and check there's oil left
• Cleaning: run kirri Nozzle Cleaning Solution through it for 5 to 10 minutes. Get the cleaning solution
• Paused? diffusers mist in short bursts with a 2-minute pause, so watch for a little over 2 minutes

4. Still not working? Message us on WhatsApp on +61 480 558 787, or book a WhatsApp video call. Calls are by appointment, Monday to Friday, 9am to 5pm Melbourne time.

More help: diffuser not misting? here's how to fix it