Pillar Diffuser TroubleshootingUpdated 9 hours ago

The quickest fix starts with a 10-second video of the Pillar switched on, sent to [email protected] with your order number. In the meantime, try these steps.

It won't connect to the app

• Check the mode: if the HIGH / MID / LOW lights are on, it's in manual mode
• Switch to Bluetooth: hold M for 5 seconds. It shows in the app as AJBLE100
• Stay close: within 1 to 2 metres, with Bluetooth allowed for the kirri app

No mist or weak scent

• Bottle: remove the nozzle, fit the 100ml bottle, screw together, then tighten into the diffuser until flush
• Oil: check there's oil left
• Cleaning: run kirri Nozzle Cleaning Solution through it for 5 to 10 minutes. Routine cleaning is every 6 months; running it when you change scents is optional
• Paused? it mists in short bursts with a 2-minute pause

Schedules aren't running

• Bluetooth mode only: schedules don't run in manual mode. Hold M for 5 seconds to switch

Still not working?

• Email: [email protected] with your order number, the video and the scent you're using
• Video call: book a WhatsApp video call, Monday to Friday, 9am to 5pm Melbourne time