Free shipping on Australian and NZ orders of $99 or more, and international orders of $200 AUD or more. Rates are calculated at checkout.

Shipping is free on orders of $99 or more in Australia and New Zealand. Your rate is worked out at checkout from your basket total and address.Australia and New Zealand<ul><li>Standard (3 to 7 business days): $7.50 under $99, free from $99</li><li>Express (1 to 4 business days): $12.50 under $99, free from $99</li><li>Heavy parcels (5kg and over): $18 flat rate, any order value</li><li>Discovery and sample packs: $2 flat rate, any order value</li></ul>International<ul><li>Tracked International: $50 AUD under $200 AUD, free from $200 AUD</li><li>Duties and taxes: import duties or local taxes are paid by the customer</li></ul>We pack and send orders Monday to Friday from Melbourne, and you&apos;ll get a tracking link by email as soon as your order ships. Need help with a delivery? Email <a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a>.P.S. Reorder oils often? The <a href="https://houseofkirri.com.au/blogs/news/kirri-refill-plan">kirri refill plan</a> takes 20% off every delivery.

Shipping costs and delivery times

When we can still update your delivery address, and how to request changes or use the AusPost app after dispatch.

We begin the handling and packing processes as soon as your order is placed, so please let us know as soon as possible if you need to update your delivery address. If your order hasn&apos;t shipped yet, contact our Customer Care Team at 1300 731 680 (Monday to Friday, 9am to 5pm Melbourne time) or email <a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a> and we can update the shipping address for you directly. Once your order has shipped, we&apos;re no longer able to change the delivery address ourselves, and we do not control courier delivery decisions once parcels leave our warehouse. For Australian orders shipped via Australia Post, you can arrange this directly using the Australia Post app: <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">https://auspost.com.au/about-us/about-our-site/australia-post-app</a> From the app, you can:&#x2022; Redirect or update your delivery address&#x2022; Add delivery instructions or avoid safe drop&#x2022; Request signature on delivery&#x2022; Track your parcel in real time If your parcel is delivered unsafely, we recommend lodging feedback with Australia Post. Our team can assist with documentation if needed.

Can I change my delivery address after I have ordered?

Where we can and can’t deliver, including PO Boxes, Parcel Lockers, and courier-specific restrictions.

PO Boxes & Delivery Restrictions

When customs duties may apply for international orders and why any local taxes are the responsibility of the recipient.

Do you ship worldwide?kirri proudly offers international shipping, calculated at the checkout! For information regarding shipping costs and dispatch schedule, please check our FAQ article on <a href="https://kirri.gorgias.help/en-US/shipping-costs-and-dispatch-schedule-1276935" target="_blank" rel="noopener noreferrer">Shipping Costs &amp; Dispatch Schedule</a>. Do I have to pay customs tax if I&#x2019;m not in Australia?&#xA0;For international orders, customs duties may apply based on your country&apos;s regulations. These additional charges are the responsibility of the recipient. We recommend consulting your local customs authorities for detailed assessments related to customs duties. Please note, kirri does not cover customs tax.

International shipping and customs duties

How to track your parcel, understand common AusPost statuses, and what to do if something goes wrong with delivery.

1. Track your order: Open the tracking link in your dispatch email or use the Australia Post app for real-time updates.2. Delayed or missing parcels: If your parcel hasn&#x2019;t arrived after the estimated delivery time:<ul><li style="line-height: 1.5;">Check with your neighbours or safe drop area.</li><li style="line-height: 1.5;">Lodge a missing parcel enquiry via the AusPost app or <a href="https://auspost.com.au/help-and-support" target="_blank" rel="noopener">Australia Post website</a>.</li></ul>3. Parcel marked &#x201C;delivered&#x201D; but not found: If you can&#x2019;t find your parcel after tracking shows it was delivered:<ul><li style="line-height: 1.5;">Contact Australia Post to report the issue.</li><li style="line-height: 1.5;">Email us with your order number and tracking link at <a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a>, and we&#x2019;ll help resolve it.</li></ul>Stolen packages: We cannot cover theft after delivery, but we&#x2019;ll support you with any documentation needed for a claim with Australia Post. If your order hasn&apos;t arrived, here&#x2019;s what to do: 1. Check your tracking link (sent via email after dispatch). 2. Use the Australia Post <a href="https://auspost.com.au/mypost/track/search">tracking page</a> or <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">Australia Post app</a> for real-time updates. 3. Allow an extra day or two during busy periods. If your parcel is marked &#x201C;delivered&#x201D; but can&#x2019;t be found: - Check around your property or with neighbours. - Look for a delivery slip or safe drop note. - Contact Australia Post to lodge an enquiry. If it still can&#x2019;t be located: Email <a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a> with your order number and tracking link, and we&#x2019;ll help investigate and resolve it for you.

Tracking and Delivery Issues

Order by these dates in 2026 for delivery before Christmas. Based on Australia Post's metro dates; allow extra time for regional areas.

To have your order arrive before Christmas 2026, please order by these dates. They&apos;re based on Australia Post&apos;s recommended sending dates for metro areas, with a day allowed for us to pack your order.<ul><li>VIC, NSW, ACT, QLD, SA and TAS: order by Friday 18 December for standard shipping, or Tuesday 22 December for Express Post</li><li>WA: order by Thursday 17 December for standard shipping, or Monday 21 December for Express Post</li><li>NT: order by Tuesday 15 December for standard shipping, or Monday 21 December for Express Post</li><li>Regional areas: allow a few extra days, as these dates are for metro locations</li></ul>Orders placed after these dates will still be sent as quickly as possible, but may not arrive before Christmas. Peak season can add delays, so earlier is always safer.Shopping for a gift? Our <a href="https://houseofkirri.com.au/blogs/news/best-home-fragrance-gifts-australia">home fragrance gift guide</a> has ideas for everyone. Not sure of their scent? The <a href="https://houseofkirri.com.au/products/10-pack-iconic-2ml-sample-pack">Discovery Sample Pack</a> or $10 <a href="https://houseofkirri.com.au/products/scent-discovery-strips">scent discovery strips</a> make an easy stocking filler.

What are the cut-off dates for Christmas?

What freight protection covers during transit and how it helps with quick replacements or refunds if something goes wrong.

What is freight protection?

At this time, kirri does not offer direct shipping to Iran. We’re continually reviewing where we can deliver and hope to expand our international shipping options in the future. Please do not place an order using a forwarding address unless you have

At this time, Kirri does not offer direct shipping to Iran. We&#x2019;re continually reviewing where we can deliver and hope to expand our international shipping options in the future. Please do not place an order using a forwarding address unless you have confirmed that the forwarding service can legally and safely deliver fragrance products to your destination. Import restrictions, duties and forwarding risks remain the customer&#x2019;s responsibility. &#x641;&#x639;&#x644;&#x627;&#x64B; Kirri &#x627;&#x631;&#x633;&#x627;&#x644; &#x645;&#x633;&#x62A;&#x642;&#x6CC;&#x645; &#x628;&#x647; &#x627;&#x6CC;&#x631;&#x627;&#x646; &#x646;&#x62F;&#x627;&#x631;&#x62F;. &#x645;&#x627; &#x62F;&#x627;&#x626;&#x645;&#x627;&#x64B; &#x6AF;&#x632;&#x6CC;&#x646;&#x647;&#x200C;&#x647;&#x627;&#x6CC; &#x627;&#x631;&#x633;&#x627;&#x644; &#x628;&#x6CC;&#x646;&#x200C;&#x627;&#x644;&#x645;&#x644;&#x644;&#x6CC; &#x631;&#x627; &#x628;&#x631;&#x631;&#x633;&#x6CC; &#x645;&#x6CC;&#x200C;&#x6A9;&#x646;&#x6CC;&#x645; &#x648; &#x627;&#x645;&#x6CC;&#x62F;&#x648;&#x627;&#x631;&#x6CC;&#x645; &#x62F;&#x631; &#x622;&#x6CC;&#x646;&#x62F;&#x647; &#x6A9;&#x634;&#x648;&#x631;&#x647;&#x627;&#x6CC; &#x628;&#x6CC;&#x634;&#x62A;&#x631;&#x6CC; &#x631;&#x627; &#x627;&#x636;&#x627;&#x641;&#x647; &#x6A9;&#x646;&#x6CC;&#x645;. &#x644;&#x637;&#x641;&#x627;&#x64B; &#x641;&#x642;&#x637; &#x632;&#x645;&#x627;&#x646;&#x6CC; &#x627;&#x632; &#x634;&#x631;&#x6A9;&#x62A;&#x200C;&#x647;&#x627;&#x6CC; &#x648;&#x627;&#x633;&#x637;&#x647; &#x627;&#x633;&#x62A;&#x641;&#x627;&#x62F;&#x647; &#x6A9;&#x646;&#x6CC;&#x62F; &#x6A9;&#x647; &#x627;&#x632; &#x627;&#x645;&#x6A9;&#x627;&#x646; &#x642;&#x627;&#x646;&#x648;&#x646;&#x6CC; &#x648; &#x627;&#x6CC;&#x645;&#x646; &#x627;&#x631;&#x633;&#x627;&#x644; &#x645;&#x62D;&#x635;&#x648;&#x644;&#x627;&#x62A; &#x639;&#x637;&#x631;&#x6CC; &#x628;&#x647; &#x645;&#x642;&#x635;&#x62F; &#x62E;&#x648;&#x62F; &#x645;&#x637;&#x645;&#x626;&#x646; &#x628;&#x627;&#x634;&#x6CC;&#x62F;. &#x645;&#x62D;&#x62F;&#x648;&#x62F;&#x6CC;&#x62A;&#x200C;&#x647;&#x627;&#x6CC; &#x648;&#x627;&#x631;&#x62F;&#x627;&#x62A;&#x60C; &#x639;&#x648;&#x627;&#x631;&#x636; &#x648; &#x631;&#x6CC;&#x633;&#x6A9; &#x627;&#x631;&#x633;&#x627;&#x644; &#x627;&#x632; &#x637;&#x631;&#x6CC;&#x642; &#x648;&#x627;&#x633;&#x637;&#x647; &#x628;&#x631; &#x639;&#x647;&#x62F;&#x647; &#x645;&#x634;&#x62A;&#x631;&#x6CC; &#x627;&#x633;&#x62A;.

Do you ship to Iran? | آیا به ایران ارسال دارید؟

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

All about delivery timelines, lost or missing parcels, click‑&‑collect options, PO‑box policies, and international shipping.

Shipping and Click & Collect

Shipping & Returns

How do I place an order with kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with: what now?

Orders & Payments

How do I create, modify, or delete an account with kirri?

How do I reset my password?

How does the kirri refill plan work?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Is there a lock-in period on my subscription?

Why am I being charged shipping on my subscription?

Can I gift a refill subscription?

Does the refill plan extend my diffuser warranty?

Accounts & Subscriptions

Product Dimensions & Specifications

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customise the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock

Where do I reorder my wholesale stock?

I want to change my wholesale order

Orders & Logistics

Where do I sign up for wholesale?

How can I contact kirri for support or inquiries?

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Why are kirri Discovery Sample Packs sprays instead of diffuser oils?

What are scent discovery strips?

Do you sell gift cards?

Gifting & Samples

What are the different loyalty tiers?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about kirri's sale promotions?

Is FIRST50 still available? Our welcome offer is now FIRST40

Do my points expire, and what happens if I return an order or cancel kirri Plus?

How did the buy one get one free offer work?

Can I use a discount code during a sale?

I redeemed my points but can't find my reward code

Where can I see my points balance and points history?

Discounts & Loyalty

What is kirri Plus and what do I get?

How does my kirri Plus monthly credit work?

How do I manage, pause, or cancel kirri Plus?

Kirri Plus Membership

Orders & Account

I have received my order but there is an issue

Diffuser warranty: what's covered and how to claim

Returns and refunds: policy and how to start

Returns, Refunds, and Warranty

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

How much space do kirri diffusers and candles cover, and how long do they last?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

How long do oils last?

My scent sample is too strong

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do you use synthetic ingredients?

What is the difference between oil categories?

Where do your oils come from?

What ingredients are in your oils?

Does your fragrance contain PFAS?

What happened to the white and beige labels?

Why do some oils cost more than others?

Why does Coral cost more than other scents?

What scent does Ashley Furniture use?

What is Eau de Toilette (EDT)?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

What is Eau de Parfum (EDP)?

why does my fragrance look cloudy or a different colour?

Which oil fits my diffuser?

Can I add kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use kirri fragrance oils in an oil burner?

why your kirri scent might smell a little different

Why some kirri scents come in our signature bottle

using kirri oils and sprays safely

How do I know when my diffuser oil is empty?

Fragrance Oils

The scent of my room spray does not last

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My room spray nozzle is dripping instead of spraying. What should I do?

Fragrance Sprays

How long do the candles burn for?

Candles

Product Guides

Reed Diffusers & Electric Diffusers: How to Use Them Together

Do you test on animals?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

What is IFRA?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Safety

What are the suggested settings for the Element Diffuser?

How much space does the powered diffuser cover?

Can I mix kirri oils in my diffuser?

Can I leave my diffuser on all night?

Are kirri diffuser oils safe to use at home?

Is an Aroma Diffuser a humidifier?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can I use other brands of oil in my kirri diffuser?

How many drops of oil do I use?

What is the best kind of diffuser for home fragrance?

Can I download the kirri app overseas?

How close do you have to be to the diffuser for Bluetooth to work?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

How do I schedule the Smart Diffuser?

How do I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

How do I set up the Element Diffuser?

Powered Diffusers

Using Your Diffuser