our fragrances are made to IFRA standards. we don't hold cruelty-free certification.

<p>our fragrances are made to IFRA (international fragrance association) standards.</p><p>we don&apos;t currently hold third-party cruelty-free certification. for more detail, email <a href="mailto:help@houseofkirri.com">help@houseofkirri.com</a>.</p>

Do you test on animals?

Our reed diffusers use no combustion, and each fragrance oil is formulated for safety and IFRA certified.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Our reed diffusers are designed with safety and health as paramount. Utilizing no combustion, these diffusers present a safer alternative, distributing scent without the risks associated with open flames or smoke. Each fragrance oil used in our diffusers is carefully formulated to ensure safety and is certified by the IFRA. While the oils are potent in their concentrated form, the diffusion process ensures they are delivered at safe, enjoyable levels.</span></p><p><br></p>

Are fragrance reed diffusers toxic?

Reed diffusers are generally well tolerated, but if you feel any discomfort, stop using the diffuser and speak to a healthcare professional.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">While reed diffusers are generally very well tolerated, individual sensitivities can vary. They are designed to disperse fragrances at safe concentrations that typically do not provoke allergic reactions. However, should you experience any discomfort, we recommend discontinuing use and consulting with a healthcare professional. For any direct contact allergies, cleansing the affected area with mild soap and cool water, followed by applying a soothing compress or mild cream, can offer relief. If symptoms persist, it is advisable to seek medical attention.</span></p><p><br></p>

Can reed diffusers cause allergies?

What IFRA is and how kirri follows IFRA safety standards for every fragrance.

<p>The International Fragrance Association (IFRA) is the fragrance industry&apos;s global body. It was founded in 1973 in Geneva, and its main goal is fragrance safety.</p><ul><li><strong>Standards:</strong> IFRA sets limits on which ingredients can be used in fragrance, and how much</li><li><strong>Science:</strong> its research partner, the Research Institute for Fragrance Materials (RIFM), tests ingredients, and an independent expert panel reviews the results</li><li><strong>Code of Practice:</strong> IFRA members, who supply most of the world&apos;s fragrance ingredients, follow a code covering how fragrance is made and handled</li></ul><p>kirri only sells fragrances that are IFRA compliant. <a href="https://houseofkirri.com.au/pages/international-fragrance-association-ifra">More about IFRA and kirri</a></p>

What is IFRA?

Our oil bottle lids are tight to prevent leaks in transit, so wrap a towel around your hand when undoing one.

<p>Our oil bottle lids are on tight to prevent any leakage during transit.<br>Please take procautions to ensure your safety when undoing the tight bottle lid such as wrapping a towel around your hand.&#xA0;</p>

I can't undo my oil bottle lid

Keep your diffuser upright, away from flames, children and pets, and never swallow the oil. Full safety tips inside.

<ul><li>Keep upright: if the diffuser is knocked over with oil in it, the oil will leak out.</li><li>Oil bottles contain concentrated fragrance oil.</li><li>Caution: do not swallow. If swallowed, contact your national poison centre. Australia: 13 11 26.</li><li>Avoid contact with skin and eyes. In case of contact with eyes, flush thoroughly with water. In case of skin contact, wash with soap and water. If an eye or skin reaction persists, seek medical advice.</li><li>Place it where the bottle can&apos;t be knocked over. Keep liquid off all surfaces, including furniture, painted or porous surfaces, fabrics and finished wood. If spilled, wipe immediately with a damp cloth, as liquid may damage surfaces.</li><li>Keep the device away from fire or sources of ignition.</li><li>Keep out of reach of children and animals.</li><li>Do not use flammable, explosive, corrosive or other hazardous solvents with or around the device.</li><li>Store in a cool, dry place below 30&#xB0;C.</li><li>Use only the power supply provided. If the power supply is damaged, don&apos;t use it.</li></ul>

How do I use my diffuser safely?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Practical maintenance, pet safety, spill cleanup, residue guidance, and product care.

Product Care & Safety

Using Your Diffuser

How do I place an order with kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with: what now?

Orders & Payments

How do I create, modify, or delete an account with kirri?

How do I reset my password?

How does the kirri refill plan work?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Is there a lock-in period on my subscription?

Why am I being charged shipping on my subscription?

Can I gift a refill subscription?

Does the refill plan extend my diffuser warranty?

Accounts & Subscriptions

Product Dimensions & Specifications

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customise the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock

Where do I reorder my wholesale stock?

I want to change my wholesale order

Orders & Logistics

Where do I sign up for wholesale?

How can I contact kirri for support or inquiries?

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Why are kirri Discovery Sample Packs sprays instead of diffuser oils?

What are scent discovery strips?

Do you sell gift cards?

Gifting & Samples

What are the different loyalty tiers?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about kirri's sale promotions?

Is FIRST50 still available? Our welcome offer is now FIRST40

Do my points expire, and what happens if I return an order or cancel kirri Plus?

How did the buy one get one free offer work?

Can I use a discount code during a sale?

I redeemed my points but can't find my reward code

Where can I see my points balance and points history?

Discounts & Loyalty

What is kirri Plus and what do I get?

How does my kirri Plus monthly credit work?

How do I manage, pause, or cancel kirri Plus?

Kirri Plus Membership

Orders & Account

Shipping costs and delivery times

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

International shipping and customs duties

Tracking and Delivery Issues

What are the cut-off dates for Christmas?

What is freight protection?

Do you ship to Iran? | آیا به ایران ارسال دارید؟

Shipping and Click & Collect

I have received my order but there is an issue

Diffuser warranty: what's covered and how to claim

Returns and refunds: policy and how to start

Returns, Refunds, and Warranty

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How much space do kirri diffusers and candles cover, and how long do they last?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

How long do oils last?

My scent sample is too strong

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do you use synthetic ingredients?

What is the difference between oil categories?

Where do your oils come from?

What ingredients are in your oils?

Does your fragrance contain PFAS?

What happened to the white and beige labels?

Why do some oils cost more than others?

Why does Coral cost more than other scents?

What scent does Ashley Furniture use?

What is Eau de Toilette (EDT)?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

What is Eau de Parfum (EDP)?

why does my fragrance look cloudy or a different colour?

Which oil fits my diffuser?

Can I add kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use kirri fragrance oils in an oil burner?

why your kirri scent might smell a little different

Why some kirri scents come in our signature bottle

using kirri oils and sprays safely

How do I know when my diffuser oil is empty?

Fragrance Oils

The scent of my room spray does not last

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My room spray nozzle is dripping instead of spraying. What should I do?

Fragrance Sprays

How long do the candles burn for?

Candles

Product Guides

Reed Diffusers & Electric Diffusers: How to Use Them Together

What are the suggested settings for the Element Diffuser?

How much space does the powered diffuser cover?

Can I mix kirri oils in my diffuser?

Can I leave my diffuser on all night?

Are kirri diffuser oils safe to use at home?

Is an Aroma Diffuser a humidifier?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can I use other brands of oil in my kirri diffuser?

How many drops of oil do I use?

What is the best kind of diffuser for home fragrance?

Can I download the kirri app overseas?

How close do you have to be to the diffuser for Bluetooth to work?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

How do I schedule the Smart Diffuser?

How do I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

How do I set up the Element Diffuser?

How do I clean and maintain my Element Diffuser?

My Element Diffuser is not turning on

I can't smell my Element Diffuser's fragrance

Powered Diffusers