email partners@houseofkirri.com to request wholesale samples.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">To request samples from our wholesale range, please contact our support team at partners@houseofkirri.com. They will be happy to assist you.</span></p>

How can I get wholesale samples?

yes. collect from our richmond showroom, monday to friday, 9am to 5pm.

<p>Yes. You can pick up from our showroom:</p><p><strong>kirri</strong><br>Ground Floor, 36 Regent St<br>Richmond VIC 3121</p><p><strong>Opening hours:</strong> Monday to Friday, 9am to 5pm Melbourne time, excluding public holidays</p>

Can I click and collect wholesale stock?

How to report a damaged POS kit and receive a replacement unit.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We sincerely apologize for any inconvenience caused. To resolve this as quickly as possible, please take a photo of the damaged POS unit and email it to our wholesale support team at partners@housofkirri.com. A replacement will be promptly arranged.</span></p>

My Point of Sale (POS) unit arrived damaged.

What photos/details to send within 7 days so we can replace fast.

<p>I&apos;m sorry to hear that your unit arrived damaged. Please accept our apologies. To ensure a quick resolution, please take a photo of the damaged stock and send it via email to our wholesale support team at partners@houseofkirri.com. They will promptly arrange for a replacement to be sent to you.</p>

My wholesale stock arrived damaged.

send a photo of your packing slip and the missing items to partners@houseofkirri.com.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We regret to hear that some items were missing from your order. Kindly send a photo of the packing slip, along with details of the missing items, to our wholesale support team at partners@houseofkirri.com, and they will investigate the issue and promptly assist you.</span></p>

I am missing some wholesale stock

email your reorder to partners@houseofkirri.com.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Please contact our dedicated wholesale team: partners@houseofkirri.com</span></p>

Where do I reorder my wholesale stock?

email partners@houseofkirri.com with your order number and the change you need.

<p>Please email the support team at partners@houseofkirri.com with your order number and they will assist you.</p>

I want to change my wholesale order

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Reordering, shipping options, damaged or missing claims, POS repairs, and Click & Collect for trade orders.

Orders & Logistics

Orders & Account

Wholesale

How do I place an order with kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with: what now?

Orders & Payments

How do I create, modify, or delete an account with kirri?

How do I reset my password?

How does the kirri refill plan work?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Is there a lock-in period on my subscription?

Why am I being charged shipping on my subscription?

Can I gift a refill subscription?

Does the refill plan extend my diffuser warranty?

Accounts & Subscriptions

Product Dimensions & Specifications

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customise the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

Where do I sign up for wholesale?

How can I contact kirri for support or inquiries?

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Do you offer corporate gifting?

Do you offer gift wrapping?

Why are kirri Discovery Sample Packs sprays instead of diffuser oils?

What are scent discovery strips?

Do you sell gift cards?

Gifting & Samples

What are the different loyalty tiers?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about kirri's sale promotions?

Is FIRST50 still available? Our welcome offer is now FIRST40

Do my points expire, and what happens if I return an order or cancel kirri Plus?

How did the buy one get one free offer work?

Can I use a discount code during a sale?

I redeemed my points but can't find my reward code

Where can I see my points balance and points history?

Discounts & Loyalty

What is kirri Plus and what do I get?

How does my kirri Plus monthly credit work?

How do I manage, pause, or cancel kirri Plus?

Kirri Plus Membership

Shipping costs and delivery times

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

International shipping and customs duties

Tracking and Delivery Issues

What are the cut-off dates for Christmas?

What is freight protection?

Do you ship to Iran? | آیا به ایران ارسال دارید؟

Shipping and Click & Collect

I have received my order but there is an issue

Diffuser warranty: what's covered and how to claim

Returns and refunds: policy and how to start

Returns, Refunds, and Warranty

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How much space do kirri diffusers and candles cover, and how long do they last?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

How long do oils last?

My scent sample is too strong

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do you use synthetic ingredients?

What is the difference between oil categories?

Where do your oils come from?

What ingredients are in your oils?

Does your fragrance contain PFAS?

What happened to the white and beige labels?

Why do some oils cost more than others?

Why does Coral cost more than other scents?

What scent does Ashley Furniture use?

What is Eau de Toilette (EDT)?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

What is Eau de Parfum (EDP)?

why does my fragrance look cloudy or a different colour?

Which oil fits my diffuser?

Can I add kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use kirri fragrance oils in an oil burner?

why your kirri scent might smell a little different

Why some kirri scents come in our signature bottle

using kirri oils and sprays safely

How do I know when my diffuser oil is empty?

Fragrance Oils

The scent of my room spray does not last

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My room spray nozzle is dripping instead of spraying. What should I do?

Fragrance Sprays

How long do the candles burn for?

Candles

Product Guides

Reed Diffusers & Electric Diffusers: How to Use Them Together

Do you test on animals?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

What is IFRA?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Safety

What are the suggested settings for the Element Diffuser?

How much space does the powered diffuser cover?

Can I mix kirri oils in my diffuser?

Can I leave my diffuser on all night?

Are kirri diffuser oils safe to use at home?

Is an Aroma Diffuser a humidifier?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can I use other brands of oil in my kirri diffuser?

How many drops of oil do I use?

What is the best kind of diffuser for home fragrance?

Can I download the kirri app overseas?

How close do you have to be to the diffuser for Bluetooth to work?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

How do I schedule the Smart Diffuser?

How do I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

How do I set up the Element Diffuser?

How do I clean and maintain my Element Diffuser?

My Element Diffuser is not turning on

Powered Diffusers

Using Your Diffuser