kirri Plus is our paid monthly membership. It adds store credit and extra perks every month, on top of your free kirri Rewards points.

kirri Plus is our paid monthly membership. It gives you store credit and extra perks every month, on top of your free kirri Rewards points.There are three tiers:<ul><li>Scent Seeker Plus, $19/month: 250 points/month, 1.5x points on purchases, plus birthday reward, referral rewards and free samples.</li><li>Signature Collector Plus, $39/month: 550 points/month, 2.0x points, plus free shipping, early access to new releases and all Scent Seeker Plus perks.</li><li>Inner Circle Plus, $79/month: 1,150 points/month, 3.0x points, plus first access to new launches, VIP perks and all lower-tier benefits.</li></ul>kirri Plus is separate from your loyalty tier (which is based on your rolling 12-month spend), so you can be at any loyalty tier and also subscribe. Your monthly credit is added to your account automatically and can be used on any order. See &quot;How does my kirri Plus monthly credit work?&quot; for expiry and rollover, and &quot;How do I manage, pause, or cancel kirri Plus?&quot; for subscription changes.

What is kirri Plus and what do I get?

Every month, your kirri Plus subscription adds store credit to your account automatically. Each month's credit lasts a year.

Every month, your kirri Plus subscription adds store credit to your account automatically. The amount depends on your tier (see &quot;What is kirri Plus and what do I get?&quot;).<ul><li>Expiry: each month&apos;s credit is valid for 1 year from the date it&apos;s issued. Unused credit rolls over and builds up, but each month&apos;s credit still expires 1 year after it was issued.</li><li>Using it: you can use part of your balance on an order, and the rest stays available until its own expiry date. If your order costs more than your credit, you pay the difference as normal.</li><li>Combining: credit can&apos;t be combined with promo codes, rewards vouchers or other store credit on the same order.</li><li>Cash value: kirri Plus credit has no cash value and can&apos;t be refunded, withdrawn or exchanged for cash.</li></ul>

How does my kirri Plus monthly credit work?

Manage kirri Plus any time from Manage Subscription in your account: change plan, payment, address or date, or pause, skip or cancel.

You can manage kirri Plus anytime from the Manage Subscription page in your account. Update your plan, payment method, shipping address or next ship date, or pause, skip or cancel.<ul><li>Timing: make changes at least 24 hours before your next ship date for them to apply to that cycle.</li><li>Cancelling: unused kirri Plus credit is forfeited and isn&apos;t refunded, so use your balance first if you can. Cancelling stops future renewals only and doesn&apos;t refund payments already processed.</li><li>Failed payments: usually an expired card, low funds or old billing details. Update your payment method in Manage Subscription.</li><li>Your points: cancelling doesn&apos;t affect your free kirri Rewards account. Your points stay valid until their own expiry date.</li></ul>Complimentary kirri Plus shipping applies to Australian addresses only. kirri Plus is tied to the account holder and can&apos;t be transferred to another person or account.

How do I manage, pause, or cancel kirri Plus?

Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.

Kirri

Kirri Plus Membership

Orders & Account

How do I place an order with kirri?

Which payment methods do you accept?

Where’s my order confirmation or tax invoice?

Can I change or cancel my order after checkout?

Why was I asked for ID and how is it stored?

An item is missing or my parcel was tampered with: what now?

Orders & Payments

How do I create, modify, or delete an account with kirri?

How do I reset my password?

How does the kirri refill plan work?

Can I modify my subscription?

How to update my shipping address or payment details?

How do I know when my next subscription order will arrive?

How do I cancel my subscription?

Is there a lock-in period on my subscription?

Why am I being charged shipping on my subscription?

Can I gift a refill subscription?

Does the refill plan extend my diffuser warranty?

Accounts & Subscriptions

Product Dimensions & Specifications

What products can be custom labelled?

What is the turn around time of the custom labels?

Can I click and collect my custom label order?

Can I customise the packaging?

Private Label & Co-Branding

Are all products a part of the wholesale range?

What oils are in the wholesale range?

What diffusers are in the wholesale range?

What room sprays are in the wholesale range?

What travel sprays are in the wholesale range?

What reed diffusers are in the wholesale range?

What candles are in the wholesale range?

Will the iconic wholesale product range sell out?

Will your wholesale range be expanding?

What diffuser options does kirri offer for larger spaces?

What is the minimum wholesale order?

What is your wholesale pricing?

Why are your wholesalers more expensive than the online store?

Can I place a bulk order?

Why are your wholesalers not on sale too?

Range & Pricing

How can I get wholesale samples?

Can I click and collect wholesale stock?

My Point of Sale (POS) unit arrived damaged.

My wholesale stock arrived damaged.

I am missing some wholesale stock

Where do I reorder my wholesale stock?

I want to change my wholesale order

Orders & Logistics

Where do I sign up for wholesale?

How can I contact kirri for support or inquiries?

Onboarding & Access

Where is the wholesale training video?

What are the benefits of becoming a wholesaler?

Training & Marketing

Wholesale

Do you offer corporate gifting?

Do you offer gift wrapping?

Why are kirri Discovery Sample Packs sprays instead of diffuser oils?

What are scent discovery strips?

Do you sell gift cards?

Gifting & Samples

What are the different loyalty tiers?

When do my rewards expire?

How long do I have to achieve a new loyalty tier?

Why have I not received my Share on Facebook reward?

Why have I not received my Follow on Instagram reward?

Why have I not received my Like on Facebook reward?

Why have I not received my Signup reward?

I am in the incorrect tier

Why have I not received my birthday reward?

How can I find out about kirri's sale promotions?

Is FIRST50 still available? Our welcome offer is now FIRST40

Do my points expire, and what happens if I return an order or cancel kirri Plus?

How did the buy one get one free offer work?

Can I use a discount code during a sale?

I redeemed my points but can't find my reward code

Where can I see my points balance and points history?

Discounts & Loyalty

Shipping costs and delivery times

Can I change my delivery address after I have ordered?

PO Boxes & Delivery Restrictions

International shipping and customs duties

Tracking and Delivery Issues

What are the cut-off dates for Christmas?

What is freight protection?

Do you ship to Iran? | آیا به ایران ارسال دارید؟

Shipping and Click & Collect

I have received my order but there is an issue

Diffuser warranty: what's covered and how to claim

Returns and refunds: policy and how to start

Returns, Refunds, and Warranty

Shipping and Returns Policy

Privacy Policy

Terms & Conditions

Cookies & Tracking

Policies

Shipping & Returns

How much space do kirri diffusers and candles cover, and how long do they last?

How should I store my fragrance oils?

Why are some fragrances stronger than others?

How long do oils last?

My scent sample is too strong

My Micro Oil bottles slightly vary in the amount that they are filled.

What is the difference between fragrance oils and essential oils?

Do you use synthetic ingredients?

What is the difference between oil categories?

Where do your oils come from?

What ingredients are in your oils?

Does your fragrance contain PFAS?

What happened to the white and beige labels?

Why do some oils cost more than others?

Why does Coral cost more than other scents?

What scent does Ashley Furniture use?

What is Eau de Toilette (EDT)?

What is the significance of fragrance notes?

Are there other perfume strengths beyond EDP and EDT?

What is Eau de Parfum (EDP)?

why does my fragrance look cloudy or a different colour?

Which oil fits my diffuser?

Can I add kirri fragrance to my washing machine?

What are the ingredients in your perfume?

Can I use kirri fragrance oils in an oil burner?

why your kirri scent might smell a little different

Why some kirri scents come in our signature bottle

using kirri oils and sprays safely

How do I know when my diffuser oil is empty?

Fragrance Oils

The scent of my room spray does not last

How long does the room spray last for?

What is a Room Spray?

What is the difference between a room spray and diffuser?

How can I make my travel spray last longer in my car?

What if my pump or trigger breaks on my travel spray?

How do you clean a travel spray bottle?

How to store my travel spray?

Can I spray my travel spray in my car?

Can I spray the travel spray on my skin?

Why can’t I smell my travel spray?

My room spray nozzle is dripping instead of spraying. What should I do?

Fragrance Sprays

How long do the candles burn for?

Candles

Product Guides

Reed Diffusers & Electric Diffusers: How to Use Them Together

Do you test on animals?

Are fragrance reed diffusers toxic?

Can reed diffusers cause allergies?

What is IFRA?

I can't undo my oil bottle lid

How do I use my diffuser safely?

Product Care & Safety

What are the suggested settings for the Element Diffuser?

How much space does the powered diffuser cover?

Can I mix kirri oils in my diffuser?

Can I leave my diffuser on all night?

Are kirri diffuser oils safe to use at home?

Is an Aroma Diffuser a humidifier?

My Micro diffuser isn't releasing any scent.

What are the advantages of Cold Air Diffusion?

Can I use other brands of oil in my kirri diffuser?

How many drops of oil do I use?

What is the best kind of diffuser for home fragrance?

Can I download the kirri app overseas?

How close do you have to be to the diffuser for Bluetooth to work?

Why are not all fragrances included in the Smart Diffuser range?

Do I have to use the provided Smart Diffuser adaptor?

Will the Rechargeable Battery Diffuser work while it is charging?

How loud are the diffusers?

Can I access the smart diffuser remotely?

Is the Smart Diffuser quieter than the Micro Diffusers?

How do I schedule the Smart Diffuser?

How do I change the diffusion frequency?

How can I control more than one Smart Diffuser?

Can I restore factory settings?

I can't smell my fragrance

How do I set up the Element Diffuser?

How do I clean and maintain my Element Diffuser?

My Element Diffuser is not turning on

I can't smell my Element Diffuser's fragrance

The oil is leaking from my Element Diffuser

How do I change the connector?

Is the Smart Diffuser battery powered?

Why is my Smart Diffuser oil bottle not full?

How long does the Rechargeable Battery Diffuser take to charge?

How long does the Element Diffuser take to charge?

What do the lights on my diffuser mean?

What does light display when scenting is paused?

Powered Diffusers

Using Your Diffuser