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Accounts & Subscriptions
Everything you need to know about managing your Kirri subscription and account in one place. Whether you’re updating your address, changing your delivery frequency, or signing in to manage your subscription, we’ve got you covered.
How do I create, modify, or delete an account with kirri?
create an account at checkout or sign up, update your details in account settings, or delete your account there too.
How do I reset my password?
use the password reset link on the login page. no email? check spam, then contact [email protected].
How does the kirri refill plan work?
The kirri refill plan sends your oils on a schedule you choose, with 20% off every delivery, free shipping from $99 and warranty cover for as long as you stay on it.
Can I modify my subscription?
yes. pause, skip, change frequency or swap scents from your subscription dashboard.
How to update my shipping address or payment details?
log in to your account, go to subscription settings, and update your address or payment method.
How do I know when my next subscription order will arrive?
we email you 5 days before each renewal, and you can see your next delivery in your account.
How do I cancel my subscription?
email [email protected] with your account email to cancel. you can also pause, skip or slow your deliveries instead.
Is there a lock-in period on my subscription?
No. There's no lock-in period, so you can cancel your subscription anytime.
Why am I being charged shipping on my subscription?
your first subscription order includes shipping. after that, shipping is free on orders of $99 or more.
Can I gift a refill subscription?
Not yet. A kirri gift card is the easiest way to give refills, and they can start their own refill plan with it.
Does the refill plan extend my diffuser warranty?
Yes. Your kirri diffuser stays under warranty for as long as your refill plan is active, beyond the standard 12 months.