Can't find your diffuser in the kirri app?Updated 2 days ago

If the kirri app says "no diffusers found", one of these quick checks usually fixes it.

1. Check the basics

• Bluetooth: turn Bluetooth on and allow the kirri app to use it in your phone settings
• Distance: stand within 1 to 2 metres of the diffuser while pairing
• Power: make sure the diffuser is switched on, plugged in or charged
• Latest app: update the kirri app from the App Store or Google Play

2. Remove the old app

• Old Scent Australia app: if it's still on your phone, delete it, as two apps can stop the diffuser showing up
• Other phones: close the kirri app on any other phone that has paired with this diffuser

3. Try again

• Restart: switch the diffuser off and on, close and reopen the app, then search again
• Micro Diffuser: hold the power button for 5 seconds, then the intensity button for 5 seconds, to put it into pairing mode

Still not showing? Message us on WhatsApp on +61 480 558 787, Monday to Friday, 9am to 5pm Melbourne time, and we'll get it connected with you on a free video call.