Why was I asked for ID and how is it stored?Updated 8 hours ago

Why was I asked for ID?

To protect our customers and reduce card fraud, we sometimes ask for a quick identity check when our payment partner flags an order. It takes less than a minute and helps us ship your order with confidence.

What ID do you accept?

Any government-issued photo ID, such as a driver licence, passport or proof-of-age card. You're welcome to cover the document number. We only need to see your name and address.

How is my ID stored?

Your image is encrypted, viewed by one trained specialist, then permanently deleted within thirty days. kirri never shares these details with third parties.

Why was my order cancelled?

Our fraud filter detected several risk signals and we couldn't verify the payment securely. The payment was voided and a full refund issued. Funds usually return to your account within three to five business days.

Can I place another order?

Yes. Use the same billing and shipping address, or pay with PayPal or Apple Pay for instant verification. Our team will fast-track the new order once it's cleared.

Will this affect my loyalty points or subscription?

No. Points stay in your account and subscription benefits continue. Verification only pauses fulfilment until the order is cleared.

I'm uncomfortable sharing ID. What else can I do?

You can ship to the billing address on file, pay with PayPal, or order in person at our Richmond showroom. Email [email protected] if you need guidance.