Diffuser warranty: what's covered and how to claimUpdated 3 hours ago

Here's the warranty cover for kirri diffusers and how to make a claim.

Warranty by model

• Smart diffusers: all kirri smart diffusers (Element, Beacon, Pillar and Micro) carry a 12-month warranty
• Refill plan members: your diffuser stays under warranty for as long as your refill plan is active. Find your refill
• Other products: email [email protected] with your order number and the product in question

What it doesn't cover

• Other oils: using non-kirri oils or fragrance products voids the warranty
• Accidents: drops, impact or other accidental damage
• Power: incorrect voltage or non-kirri adaptors
• Wear and tear: normal wear from everyday use

Before you claim

• Power: check the outlet and use the supplied adaptor
• Connector: try the spare connector that came with your diffuser
• Pipe and nozzle: check the fragrance pipe is seated, then run cleaning solution through the nozzle
• More help: diffuser not misting or no scent coming out

How to make a claim

• Email: [email protected]
• Order number: so we can find your purchase
• Model: Element, Beacon, Pillar or Micro
• Video: a short video showing the issue

What happens next

• Covered fault: we'll arrange a replacement unit at no cost, or another fix where that suits better
• Original unit: we may ask you to send it back for assessment or recycling
• Not covered: we'll explain your options, including paid replacement

Prefer to talk? Call 1300 731 680, Monday to Friday, 9am to 5pm Melbourne time.