Can I change or cancel my order after checkout?Updated 9 hours ago

Can I change or cancel my order?

We move quickly to pack and dispatch orders, but we'll do our best to make changes if you contact us right away. Email [email protected] with your order number and request, or call 1300 731 680, Monday to Friday, 9am to 5pm Melbourne time.

Can I update my shipping address or delivery instructions after placing an order?

Once your parcel has left our warehouse, we can't change the shipping address or delivery instructions. All changes after dispatch are managed directly with the courier.

For Australian orders, we ship with Australia Post, whose app lets you:

• Redirect or update the delivery address
• Add delivery notes or safe drop instructions
• Ask for a signature on delivery
• Track your order in real time through the AusPost app or MyPost account

If your parcel is delivered unsafely, please lodge feedback with Australia Post. Our customer care team can help if you need guidance or supporting documents.