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- 🚚 Order Tracking & Delivery Issues
- 📦 Damaged or Missing Items
- 🔙 Return, Warranty & Exchange Policy
- 📳 Diffuser Setup & Troubleshooting
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Are your fragrances safe to use around pets?
Our fragrance oils are made for use in kirri diffusers. Like all fragrance products, they need to be used with care in homes with animals, and we can't promise that every fragrance suits every pet. Some animals, particularly cats and birds, can be mo
Does my kirri diffuser have a battery?
Only the element has a battery. The micro, beacon and pillar are plug-in only, and every kirri diffuser works best plugged in on a low setting.
Where has my scent gone? Renamed, retired and sold out scents
Find your old scent's new name, or the closest match in our range if it has been retired or sold out.
Find the scent you loved at a hotel, shop or venue
smelled something you loved while you were out? find the closest match in the kirri range for hotels, shops, gyms, venues and shopping centres.
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Need a hand? Tell us a little about what you need and our team will be in touch. We reply Monday to Friday, 9 AM – 5 PM AEST. Choosing the most relevant subject helps us get your request to the right specialist faster.